Needs Analysis

Building the Path to Better Profits: Implementing ERP Technology to Successfully Achieve Return on Investment
Exact Software North America

When it comes to software implementations, organizations large and small share common goals of rapid deployment and return on investment.…

Business Intelligence that Works: Getting True Value out of Your Business Intelligence Investment
Hitachi Consulting

With business intelligence (BI), decision-makers can feel the organization’s pulse, evaluate the performance of key business functions, and…

Making the Leap to CRM
Oncontact Software

Making the leap to customer relationship management (CRM) doesn’t have to be a difficult process. But many companies have difficulty knowing how…

The Real Challenge of CRM: Employee Buy-In
Oncontact Software

Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order.…

UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
UCN

Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in…

Garbage In, Garbage Out
Oncontact Software

We have all heard the phrase: “garbage in, garbage out.” When any company evaluates a customer relationship management (CRM) system, this is…

BI y el poder de elección
Oracle

Este es un extenso documento sobre Business Intelligence (BI) escrito por DMReview. Contiene información sobre como poner a trabajar los datos de…

Lindt, compañía de chocolates Suiza
Cognos, an IBM Company

Las necesidades del proyecto BI de Lindt estaban centradas en obtener datos fiables, actualizados y sin duplicaciones, además de crear una…