The 6 Laws of Customer Experience: The Fundamental Truths That Define How Organizations Treat Customers
RightNow Technologies

There are six fundamental truths about the dynamics of customer experience in large organizations, and anyone looking to improve customer…

Optimizing the Multichannel Agent Desktop: Empower Your Customers and Frontline Employees
RightNow Technologies

It’s easy to blame a poor service experience on the person who delivered it. But usually customer service failure can trace its root cause back…

5 Warning Signs for Danger Ahead on Your Customer-centric Journey
RightNow Technologies

A customer-centric strategy is an important part of winning the battle for customers’ hearts, minds, and wallets. But while many business…

Customer Experience Makeover, a Practical Approach to Differentiated Service
RightNow Technologies

Great service is the number one reason customers cite for being loyal and recommending companies to friends and colleagues. On the flip side,…

Capturing the Loyalty Opportunity: The Cost of Doing Nothing
RightNow Technologies

Are you focused on reducing costs rather than delivering differentiated experiences to your customers? Do you rely on self-serving business…

Winning on Service in an Uncertain Economy
RightNow Technologies

Companies that build customer loyalty through exceptional service are finding themselves insulated against an uncertain economy. They know you…

The Chief Customer/Experience Officer Playbook
RightNow Technologies

As customer experience initiatives take center stage, many companies are appointing a dedicated executive to lead the effort. Download this new…

7 Steps to a Customer Experience Makeover: A Practical Approach to Differentiated Service
RightNow Technologies

Great service is the number one reason customers are loyal and recommend companies to friends and colleagues. But on the flip side, 80 percent…